State Farm® Insurance Agent Stephanie Sponder

"My experience with this office has been frustrating and subpar over my first six months with them. Primarily, I've been dealing with Tiffany during this time. I came to them after having a poor experience with another State Farm agent. Initially, communication was frequent though regularly inaccurate. I received quotes for auto and home. The auto quote went up twice during the initial quoting process which felt like quite the bait and switch. Each time I was told that it was a computer error or a corporate error. I reminded her of my pervious poor experience and that accurate communication was really important to me. I was told that it was a highly unusual situation and they apologized for any miscommunication and errors in the quoting process. Despite my hesitation, I was frustrated to dealing with the process of changing providers again so I moved forward with SF and this office to handle my business. Recently for my 6-month renewal, I received an increase of 20% on my auto policy without any tickets/collision claims. I do pay for zero deductible glass replacement and a windshield was replaced during this time period. I called the office 8 business days ago and asked to speak to Tiffany to discuss both the policy increase and a reduction in the Drive, Safe and Save discounts. When I agreed to sign up for the Drive, Safe and Save (essentially monitoring of our driving for a discount) I was told that the discount can only go up, not down. However at renewal, one of our vehicles discount is down 90%. I haven't received a call back and so I called again today, spoke with the same person, was told that Tiffany was yet again unavailable and if they could give me a call back. Receiving a call back in less than a week doesn't seem like too much to ask. It really does feel that they did the bare minimum to earn by business and then once they had it, the service has diminished and the price has gone up. I've held off on writing this review because I wanted to provide them with the benefit of the doubt but it's time that I share my experience so hopefully others don't have the same."

"Just spoke with Elysia and she was amazing! Walked me through all the insurance details and answered any questions that I had! We need more people like Elysia in the workplace today, she was very kind, respectful, knowledgeable, and just a pleasure to talk with. Thanks Elysia, for your help and your time today:). Best, Steven"

"We recently had a death in the family. Stephanie and her team were so unbelievably helpful. They went above and beyond to show kindness, empathy, and amazing service in helping us understand the process, answer any questions, and get the claim taken care of with as little hassle and as quickly as possible. To have an agent and team that is not only incredibly capable but who also truly cares in times of need is invaluable and that is what you get with Stephanie and her team! We are so grateful for them!"

"I recently got a new car and worked with Tiffany in the office through the process. I have renter’s insurance with them already, so I was happy to get car insurance too. Tiff was great and always answered my questions in a timely manner and was able to give me a quote without knowing the exact car up front. When I was at the dealership, she was standing by via text waiting for the VIN and mileage to finalize my plan so I could drive off the lot fully insured. It was such an easy process and Tiff was great to work with. I highly recommend this State Farm office for your insurance needs."

"Believe it or not, "I worked with Jake from StateFarm!" Was in a position to start shopping insurance after a nightmare of switching all my policies (home, auto, motorcycle, and atv) to Farmers. Jake was able to quickly provide me quotes for coverage which not only match, but exceeded my prior coverage, and end up saving me money. I appreciate working with an agency that has local presence, consolidated policies under the same app/login, and friendly & professional staff. Thanks Jake + Team"

"Elysia L. was very friendly, knowledgeable, and answered all of my renter’s insurance questions. She was also very prompt in getting me my quote in a quick and timely manner. I would highly recommend Elysia and the Stephanie Sponder Agency for anyone looking for a great insurance agency!"

"Big big thanks to my agent Elysia! I'm moving to Colorado from Arizona soon, and the whole process has been incredibly stressful. Trying to learn the difference in insurance between states has been confusing, and she helped clarify a lot of the terms and lingo I wasn't familiar to. Elysia laid it out really clearly how the transition would work, and did a wonderful job at easing my anxieties and making the move feel more comfortable and secure."